Terms & Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "Service" or "Services": All residential care, orientation visits, and related offerings provided by Sirin
• "User," "You," or "Your": Any individual or family member accessing our website or services
• "We," "Us," or "Our": Sirin, the senior living community operating in Chiang Mai, Thailand
• "Agreement": These Terms and Conditions, along with any residency contracts or service agreements
• "Resident": An individual enrolled in our Garden Terrace Residency or Pavilion Suite Residence programs
• "Website": The Sirin website accessible at sirinuss

2. Acceptance of Terms

By accessing our website, scheduling an orientation visit, or enrolling in our residential programs, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

These terms constitute a legally binding agreement between you and Sirin. By submitting an inquiry form, booking a visit, or entering into a residency contract, you confirm your acceptance of these terms.

2.1 Age and Capacity Requirements

You must be at least 18 years of age and have the legal capacity to enter into a binding contract. For residency agreements, the resident or their legal representative must have the authority to execute the agreement.

3. Service Description

Sirin provides residential care services for seniors in Chiang Mai, Thailand. Our services include:

• Family Orientation Visits: Half-day tours and introductory experiences for prospective residents and their families
• Garden Terrace Residency: Ongoing residential living with daily meals, personal care assistance, and community activities
• Pavilion Suite Residence: Premium private suite living with dedicated personal care and customized services

3.1 Service Availability

Services are subject to availability and may be modified, suspended, or discontinued at our discretion. While we strive to maintain consistent service delivery, we do not provide medical care or specialized therapy services beyond coordination with external healthcare providers.

3.2 Geographic Restrictions

Our residential services are provided exclusively at our Chiang Mai location. The website may be accessed globally, but residency services are available only to individuals who can physically reside at our community.

4. User Responsibilities

4.1 Acceptable Use

When using our website or services, you agree to:

• Provide accurate and truthful information in all forms and communications
• Respect the privacy and dignity of residents and staff
• Comply with all posted policies and community guidelines
• Use our contact forms and communication channels for their intended purposes

4.2 Prohibited Activities

You may not:

• Use our services for any unlawful purpose
• Provide false or misleading information during inquiries or enrollment
• Interfere with the operation of our website or services
• Attempt to gain unauthorized access to our systems or resident information
• Harass, threaten, or abuse staff, residents, or other visitors
• Reproduce, distribute, or commercially exploit our website content without permission

5. Intellectual Property

All content on the Sirin website, including text, graphics, logos, images, and software, is the property of Sirin or its licensors and is protected by Thailand and international copyright and intellectual property laws.

5.1 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes related to learning about our services. You may not modify, copy, distribute, transmit, display, reproduce, or create derivative works from our website content.

5.2 Trademarks

The Sirin name, logo, and all related marks are trademarks of Sirin. You may not use these marks without our prior written consent.

6. Payment Terms

6.1 Pricing and Fees

Pricing for our services is as follows:

• Family Orientation Visit: ฿8,100 (one-time fee)
• Garden Terrace Residency: ฿30,000 per month
• Pavilion Suite Residence: ฿59,000 per month

All fees are quoted in Thai Baht (฿) and are subject to change with 60 days' notice to current residents. New pricing applies only to new enrollments unless otherwise specified.

6.2 Payment Methods

We accept payment via bank transfer, credit card, and cash. Monthly residency fees are due on the first day of each month. Late payments may incur a fee of 2% of the outstanding balance per month.

6.3 Refund Policy

• Orientation Visits: Non-refundable once scheduled, but may be rescheduled once with 48 hours' notice
• Residency Fees: Monthly fees paid in advance are refundable on a prorated basis if residency is terminated mid-month, minus a processing fee of ฿5,000
• Termination Notice: 30 days' notice is required for voluntary termination. The final month's payment is required regardless of actual days stayed.

7. Residency-Specific Terms

7.1 Enrollment Process

Enrollment in residency programs requires completion of an application, health assessment, and signed residency agreement. We reserve the right to decline applications if we determine that our services are not appropriate for the applicant's needs.

7.2 Care Scope

Sirin provides non-medical residential care. We do not offer medical treatment, specialized nursing care, or therapy services. Residents requiring medical care will be coordinated with external healthcare providers at the family's expense.

7.3 Visiting Hours and Policies

Visiting hours are from 8:00 AM to 8:00 PM daily. Visitors must sign in at reception and respect the privacy of all residents. Overnight stays by family members require prior approval.

7.4 Personal Belongings

Residents may bring personal belongings subject to space and safety considerations. Sirin is not responsible for loss, damage, or theft of personal items. We recommend that valuables be kept to a minimum.

8. Disclaimers

8.1 Service "As Is"

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. While we strive to maintain high standards of care, we do not warrant uninterrupted or error-free service delivery.

8.2 No Health Outcomes

We do not provide medical care or health treatment services. Any health-related support is coordinated through external healthcare providers. Sirin makes no representations or claims regarding specific health outcomes or improvements from residency.

8.3 Website Content

Information on our website is for general informational purposes only and should not be considered professional or medical advice. We make reasonable efforts to ensure accuracy but do not warrant that website content is complete, accurate, or current.

9. Limitation of Liability

To the maximum extent permitted by Thai law:

• Sirin's total liability for any claims arising from these terms or our services shall not exceed the amount paid by you for services in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill
• We are not liable for delays or failures in service delivery due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or utility failures

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or matters that cannot be excluded under applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Sirin, its staff, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to your breach of these terms, your use of our services, or your violation of any law or rights of a third party.

11. Termination

11.1 By You

You may terminate a residency agreement by providing 30 days' written notice. The final month's fee is due upon notice of termination.

11.2 By Sirin

We may terminate a residency agreement immediately if:

• The resident's care needs exceed our service capabilities
• The resident or family members engage in abusive, threatening, or disruptive behavior
• Payment obligations are not met within 30 days of the due date
• The residency agreement is breached in any material way

In cases of termination by Sirin, prorated refunds will be issued for any prepaid fees covering the period after termination.

12. Dispute Resolution

12.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Kingdom of Thailand. Any disputes shall be subject to the exclusive jurisdiction of the courts of Chiang Mai Province, Thailand.

12.2 Informal Resolution

Before initiating any formal legal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation. Contact us at legal@sirinuss to begin the informal resolution process.

13. General Provisions

13.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any signed residency agreements, constitute the entire agreement between you and Sirin regarding the use of our services and supersede all prior agreements and understandings.

13.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.

13.4 Assignment

You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations without restriction.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. When we make material changes, we will notify affected users via email or through a notice on our website. The "Last Updated" date at the top of this page indicates when the terms were most recently revised.

Continued use of our services after changes become effective constitutes acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of our services and, if applicable, terminate your residency agreement in accordance with Section 11.

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us: